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Schipping and delivery
How much does shipping cost?
All packages are shipped by DHL - UPS -GLS according to European shipping
Depending on the destination country, the shipping charges are as follows:
Free shipping on orders up to 150 €
is added 9.90, Sicily and Sardinia smaller islands
14,90 For more orders from Gibraltar, Latvia, Estonia, Lithuania and Cyprus, Sardinia, Greece
Shipments outside Germany are subject to import and customs regulations of the destination country duties. import tariffs and customs duties are raised by the corresponding customs, and are charged to the recipient. These functions are raised on the import regulations of the destination country. For more information, please contact the customs office.
Delivery times within Germany-Italy is 1-3 working days and 3-7 working days to most European countries. Please note, transport to Greece and Finland can take up to 10 working days.
When will I get the order and how it will be delivered?
When choosing the size of an item, you will be notified when the item will be ready to ship. The duration of transport depends on your delivery address.
Delivery times within Germany-Italy is 1-3 working days and 3-7 working days to most European countries. Please note, transport to Greece and Finland can take up to 10 working days.If the delivery time established for an item exceeds 24 hours, we will order this item for you directly from our suppliers. Once the items have been delivered to our warehouse, the usual will begin shipping process. From this point you can track your order within your customer account.
In the exceptional case of an item be out of stock, we will certainly be informed as soon as possible. Our customer service representatives will be happy to help you choose the right alternative.If are not interested in such an alternative, we will, if neccessary, we will refund the purchase price already paid.
My order has not come yet. What can I do?
As soon as we have delivered the parcel to the parcel delivery service provider, you can search the tracking number in the "My Account." This way you can check the status of their order on the delivery of service packs provide web site. In the event that we are not able to meet a order immediately because of the desired product having to be supplied / provided by the manufacturer, the delivery time is extended accordingly.
If this happens (in an exceptional case) that the product is no longer available, we will of course notify you as soon as possible. Our employees will be happy Customer Relationship and competent to assist in the selection of appropriate alternatives. If you are interested in this alternative, we will immediately refund any purchase price already paid. In the exceptional case of an item be out of stock, we will certainly be informed as soon as possible. Our customer service representatives will be happy to help you choose the right alternative. If you are interested in this alternative, there will be, if neccessary, immediately refund the purchase price already paid.
You have not received the confirmation e-mail, they are waiting for the order or have a general question?
We will assist you in the shortest possible time looking for you your parcel
What if I am not home when the delivery arrives?
If delivery does not arrive when you are at home, do not panic! The postman will leave a card in your mailbox so you can pick up the package at the post office. Please note that only registered clients are allowed to take the package, so do not forget your ID-Card!
How can I pay?
For payment in our online store, you can choose from the payment methods listed. Please note that not all methods of payment are available for orders in some countries and for particular products. The payment methods available for your specific order are shown during the order process.